Terms of Use

Last Updated: May 28, 2025

Please read these Terms of Use ("Terms") carefully before using the Artificial Intelligence-supported automatic herd counting system service ("Service") offered by DOĞADAN ÇİFTLİĞİ ÇİFTLİK YÖNETİM SİSTEMLERİ SANAYİ TİCARET LİMİTED ŞİRKETİ ("Company", "we", "us", or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to any part of these Terms, you may not access or use the Service.

1. Definitions

  • Service: The artificial intelligence-supported automatic herd counting system provided by the Company, which performs herd counts on farms via IP cameras through manual or automatic detection and displays the counting results to the user via a panel, and all related software, platform, and support services.
  • User ("You"): The individual or legal entity accessing and using the Service.
  • Company ("We", "Us", "Our"): DOĞADAN ÇİFTLİĞİ ÇİFTLİK YÖNETİM SİSTEMLERİ SANAYİ TİCARET LİMİTED ŞİRKETİ.
  • Panel: The web-based interface where counting results and related data are displayed to the User.
  • Data: Counting results, metadata, video/image recordings of the counting moment, and all other information provided by the User or generated through the use of the Service.
  • Paddle: The third-party payment service provider that processes our payment transactions.

2. Use of the Service and Accounts

2.1. User accounts for accessing the Service are created by the Company and communicated to the User. You are responsible for maintaining the confidentiality of your account information (username, password, etc.). You are responsible for all activities that occur under your account.

2.2. You agree to use the Service only on your own farm and for the purposes specified in these Terms.

2.3. If you wish to move the farm where the Service is installed, you must contact the Company and pay the determined relocation fee. You may not use the Service in a new location without the Company's approval and completion of the relocation process.

3. User Responsibilities and Code of Conduct

3.1. The User agrees to comply with the following rules when using the Service:

  • Not to use the Service for illegal or unauthorized purposes.
  • Not to engage in actions that would overload the Service's infrastructure, prevent the Service from functioning properly, or interrupt it.
  • Not to reverse engineer any part of the Service, attempt to decipher its source code, or create derivative works from the Service.
  • Not to provide false, misleading, or incomplete information.
  • Not to violate the rights of other users or third parties.

3.2. Counting Accuracy and Camera Usage:

  • The User is obligated to comply with the installation and usage instructions, such as camera angle and the angle at which animals approach the camera, as specified in the informative document shared with the User during the purchase of the Service.
  • The User acknowledges that even if not specified in the informative document, environmental factors such as the cleanliness of the camera lens, adverse weather conditions (heavy rain, snow, fog, etc.), dust storms, and insufficient or excessive lighting can negatively affect counting accuracy, and that counting accuracy may not be achievable in such situations. The prevention or mitigation of such situations is the User's responsibility.
  • The Company cannot be held responsible for counting errors or decreases in Service performance that may arise due to the User's failure to fulfill the aforementioned responsibilities.

4. Intellectual Property Rights

4.1. User Data: Ownership rights to the User's own counting Data (including counting results, metadata, and video/image recordings of the counting moment) belong to the User.

4.2. Data Usage Permission: The User may make requests regarding how their Data will be processed, whether it will be processed, or its destruction. These requests must be communicated to the Company through the contact channels specified in our Privacy Policy.

4.3. Unless otherwise notified to the Company in writing by the User, the User agrees to grant the Company a non-exclusive, worldwide, royalty-free license to use their Data (anonymized or aggregated, independent of the farm and not associated with farm data) for the purpose of improving the quality of the Service, and training, developing, and validating artificial intelligence models. This right of use may continue after the termination of the User's account, as long as the Data has not been deleted.

4.4. Company Intellectual Property: The Service, software, algorithms, designs, trademarks, logos, and all other components are the intellectual property of the Company or its licensors and are protected by international copyright and other intellectual property laws. Unless expressly stated in these Terms, no rights to the Service or its components are transferred to the User.

5. Subscription and Payment Terms

5.1. The Service is provided on a subscription model offered in monthly or annual periods. Applicable subscription fees and payment terms are communicated to the User at the time of purchase or via the Panel.

5.2. Payments are processed through our third-party payment service provider, Paddle. Paddle's own terms of use and privacy policy may apply.

5.3. In the event of non-payment of subscription fees on time, the Company reserves the right to immediately suspend or terminate your access to the Service without prior notice.

5.4. Price Changes: The Company reserves the right to change the prices of subscription plans at any time. Potential price changes will be communicated to the User via their registered email address a reasonable time in advance. The price change will automatically take effect in the next payment cycle following the notification. If the User does not cancel their membership before the price change takes effect, they will be automatically charged at the new price in the next payment period.

6. Termination of the Service

6.1. Termination by User: Users can manage and cancel their subscriptions through the subscription management section found in the emails sent to them by Paddle or through the subscription settings section provided in the Panel (if available).

6.2. Termination by Company: The Company reserves the right to suspend or terminate your access to the Service at any time, with or without prior notice, if the User violates these Terms or at its own discretion.

6.3. Effects of Termination: Upon account termination (by the User or the Company), unless a request for the deletion of the User's Data is made as specified in our Privacy Policy, the Data may continue to be used by the Company for the purpose of training artificial intelligence models and improving Service quality.

7. Service Level, Accuracy, and Disclaimer of Liability

7.1. Accuracy Guarantee and Conditions:

  • For the automatic herd counting system, the Company aims to provide 99% counting accuracy ("Confidence Accuracy") provided that all installation and environmental conditions, such as improving lighting conditions, improving ground conditions, correctly determining the camera angle, and directing the angle at which animals approach the camera, as detailed in the informative document shared with the User during the purchase of the Service, are fully met.
  • If this Confidence Accuracy cannot be achieved and the User has fully complied with all the requirements stated above (Article 7.1.a), the User will notify the Company. The Company will be granted a period of twenty-eight (28) days following the notification to resolve the issue.
  • If the 99% Confidence Accuracy is still not achieved at the end of this 28-day period and the problem originates from the Company, the subscription fee for the relevant period may be refunded upon the User's request.

7.2. Service Interruptions: The Company does not guarantee that the Service will be uninterrupted or error-free. Interruptions or disruptions in the Service may occur due to possible power outages, internet access problems, server issues, planned maintenance work, or other force majeure events beyond the Company's control. The Company cannot be held responsible for service interruptions or data losses experienced in such necessary situations.

7.3. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, EMPLOYEES, PARTNERS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR OTHER COMMERCIAL DAMAGES) ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE COMPANY'S TOTAL LIABILITY UNDER THESE TERMS SHALL IN NO EVENT EXCEED THE TOTAL AMOUNT PAID BY THE USER FOR THE SERVICE WITHIN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

9. Indemnification

The User agrees to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, and agents from and against any and all claims, demands, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with (a) your violation of these Terms, (b) your use of the Service, or (c) your violation of any law or the rights of a third party.

10. Changes to Terms

The Company reserves the right to modify or update these Terms at any time in its sole discretion. Significant changes to the Terms will be communicated to the User by sending a notification to the User's registered email address or by making an announcement on the Panel before they take effect. Your continued use of the Service after the changes are published means that you accept the updated Terms.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Turkey. The Izmir Courts and Enforcement Offices shall have exclusive jurisdiction in any dispute arising from or related to these Terms or the use of the Service.

12. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid or unenforceable, such provision shall be severed from the Terms, and the remaining provisions of the Terms shall remain in full force and effect.

13. No Waiver

The failure of the Company to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

14. Contact Information

If you have any questions about these Terms of Use, please contact us:

DOĞADAN ÇİFTLİĞİ ÇİFTLİK YÖNETİM SİSTEMLERİ SANAYİ TİCARET LİMİTED ŞİRKETİ

Address: KÜÇÜK ÇİĞLİ MAH. 8712 SK. NO: 11 İÇ KAPI NO: 1 ÇİĞLİ/ İZMİR

Email: info@surutakibi.com